Rider Guide
All trips are scheduled in advance on a first come, first served basis and are dependent on time and space availability. Trip reservations must be requested by noon on the business day prior to your trip.
To schedule trips, passengers must call (419) 864-3500 between 7:00 a.m. - 5:30 p.m. Monday - Friday. Trips cannot be scheduled by notifying a driver.
Passengers will be asked to provide the following information when scheduling trips:
- Name/DOB
- Telephone #
- Pick-up/Drop-off addresses
- Home Address
Please let us know if you have special needs or if you are traveling in a wheelchair, with an attendant, service-animal, portable oxygen tank or respirator, etc.
WILL CALLS
Sometimes it may not be possible to schedule a time for your return trip. If this is the case, you can schedule a Will Call. With a Will Call, you call when you are ready to go. Unfortunately, Will Calls don't have a scheduled time and there may be a long wait before you can be picked up. For best service, you should only schedule a Will Call as a last resort.
PICK-UP WINDOW
Morrow County Area Transit has a 30-minute pick-up window. The bus may arrive to pick you up anytime from 15 minutes before to 15 minutes after your scheduled pick-up time. If there is no response within 5 minutes of our bus honking the horn at your home, you will be considered a No Show.
CANCELLATIONS AND NO SHOWS
If you don't need your trip, it is important that you cancel at least two (2) hours prior to your scheduled pick-up time. Cancellations can be left on our voice mail when the office is closed.
If the bus arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least two (2) hours prior to your scheduled pick-up time, you will considered a No Show. No Shows waste time and money. No Shows make other passengers late and may cause service denials to others.
If you are reported as a No Show, subsequent scheduled trips for that day are automatically cancelled until we hear from you to confirm your schedule.
If you are recorded as a No Show for 20% or more of your scheduled rides within a 60-day period, your service will be suspended for 10 days. You may appeal your suspension by calling Morrow County Area Transit at (419) 864-3500 and asking to speak to the Transit Coordinator.
SERVICE
Morrow County Area Transit provides county-wide demand response, curb-to-curb public transportation service. Door-to-door service is also available upon request for those needing reasonable accommodations.
Morrow County Area Transit operates as a shared-ride service. It is common that passengers will be on board the vehicle with others who are traveling at the same time and in the same direction.
SERVICE HOURS
Weekday: 6:00 A.M. - 6:00 P.M.
Saturdays: 6:00 A.M. - 12:00 P.M.
Additional hours based on capacity constraints. Call the MCAT office for details.
HOLIDAYS
Morrow County Area Transit is closed on all major Federal holidays. Additionally, Martin Luther King Day, Presidents' Day, Juneteenth, Columbus Day, Veterans' Day, and the day after Thanksgiving are operated on a Saturday service schedule.
TRANSPORTATION OF CHILDREN
Children ages 11 and under must be accompanied by a parent/guardian.
All children over 8 years of age must wear a seat belt. Children less than 4 years of age or 40lbs. must be secured in a car seat. Children between the ages of 4 and 8 years of age and less than 4'9" must use a booster seat. Car and booster seats are the responsibility of the parent/guardian. Morrow County Area Transit Operators are not responsible for securing the car or booster seat. Parents/guardians are responsible for securing car or booster seats.
FARES
You must have exact fare or a pass. DRIVERS CANNOT AND WILL NOT MAKE CHANGE.
Fares are charged as one-way service to the destination and charged at $2.00, $3.00, or $4.00 in accordance with the established boundaries within Morrow County. We do provide out-of-county transportation (call office for details).
DISCOUNT FARES FOR ELDERLY AND DISABLED PASSENGERS
All persons who are elderly (age 65 and over) or disabled (E&D) will be able to purchase a trip with Morrow County Area Transit (MCAT) at the reduced rate of half the normal general public fare. Individuals seeking E&D status must complete the E&D application and provide written documentation of their age or disability. Applications are available at the MCAT office. Applications may be mailed upon request. All applications must be returned to the MCAT office for approval. Drivers are not permitted to distribute applications. All persons who are certified as elderly or disabled for the purpose of this discount, will be issued an MCAT E&D discount card.
ASSISTANCE
Upon request, our driver may assist you to and from the door. Drivers are not permitted to enter a residence or building.
Walkways, pathways, driveways, and ramps must be clear of ice and snow, and in good condition for a driver to assist a client to and from the door.
An escort or personal care attendant may accompany you at no charge.
The driver is trained in passenger assistance. The driver will secure all wheelchairs, help secure packages and assist with seatbelts if needed. However, Morrow County Area Transit requests that passengers not abuse this courtesy or drivers. It is the primary responsibility of the passenger or their attendant to load and unload bags/packages.
Riders are requested to limit carry-on bags as follows:
- Grocery bags - 4
- Gallon jugs/cases of soda: 3
- Laundry bags/baskets: 1
Seatbelts must be worn at all times when the vehicle is in motion. All wheelchairs must be secured with a 4-point securement system. Passengers must remain seated with seatbelts fastened until the vehicle has come to a complete stop.
RIDER COURTESY
Our service is a shared ride service. We expect you to be respectful and courteous to others. Please do not eat, drink, smoke, or chew tobacco (including e-cigarettes and/or vaping devices), play loud music, engage in loud conversation, curse, touch or disturb others on the bus.
SERVICE ANIMALS
Morrow County Area Transit welcomes service animals. Service animals must be under the constant control of their handler. Riders are permitted to bring non-service animals on board; however, they must be in an appropriate cage or pet carrier.
ACCESSIBILITY
Individuals with mobility disabilities are welcome to use wheelchairs and manually powered mobility aids, i.e., walkers, crutches, canes, braces or other similar devices. Vehicles with wheelchair lifts will accommodate standees upon request. Morrow County Area Transit also transports individuals traveling with portable oxygen tanks and respirators. For safety reasons, portable oxygen tanks must be able to be secured.
REASONABLE MODIFICATIONS
Individuals requesting a service accommodation or modification must notify Morrow County Area Transit of the request when making reservation. For more information regarding the reasonable modification policy or how to file a reasonable modification complaint, please contact Morrow County Area Transit at (419) 864-3500. Attempts will be made to honor all reasonable modification requests.
PROHIBITED ACTIVITIES
Illegal acts, threats, or acts of physical violence will not be tolerated. Morrow County Area Transit will contact law enforcement for assistance in threatening situations.
Any rider who poses a "direct threat" to the health or safety of others will be denied service.
OTHER RESTRICTIONS
- No items large enough to block the aisle or emergency exits.
- No garbage, recycled material or aluminum cans.
- No flammable materials (i.e., gasoline, oils, etc.).
- No shopping carts of any kind.
- No lawn mowers, weed eaters or bicycles.
- No profanity/intimidation/fighting.
- No open food or drink containers on the bus.
- No illegal drugs on any vehicle.
- No physical or sexual contact with anyone.
WEATHER CLOSINGS AND CANCELLATIONS
All closings and cancellations will be announced on the Morrow County Area Transit Facebook page. If Level 3 road conditions are declared in Morrow County, a complete stoppage of all transportation services is required. If another county declares Level 3 road conditions, drivers will not be permitted to drive into or through that county.
NON-DISCRIMINATION STATEMENT
Morrow County Area Transit operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act, without regard to disability in accordance with the Americans with Disabilities Act, and with respect and no regard for religion, sex, sexual orientation or gender identity in accordance with the Equal Employment Opportunity laws and regulations.
Please do not hesitate to call the Transit Coordinator at (419) 864-3500 if you have a concern or complaint.
For Title VI and ADA complaints, please contact the Executive Director, Sundie Brown, at (419) 947-9111.
SERVICES FUNDED IN PART BY: The Federal Transit Administration 5311 Program, and the Ohio Department of Transportation.